United Airlines has reached a significant milestone, having received one million customer reviews on its website. This accomplishment marks a significant achievement for United and demonstrates the airline’s commitment to providing customers with outstanding service and experiences.
United Airlines has been collecting customer feedback since 2004, and in the last year, the airline has received an average of 5,000 customer reviews per day. This volume of feedback has allowed the airline to gain valuable insights into customer preferences, challenges, and expectations.
These customer reviews have been used by United to improve its services continually. The airline has made significant changes based on customer feedback, such as enhancing its seating options, expanding in-flight entertainment, and upgrading its Wi-Fi network.
United’s President of Operations and Customer Service, Jon Roitman, discussed how customer feedback has contributed to the airline’s success, saying, “We know our customers have options when it comes to flying, and we are proud to be their airline of choice. Receiving one million customer reviews is an incredible milestone, and we are grateful for the valuable feedback that has helped us continue to improve our services and product offerings.”
United Airlines’ dedication to providing the best customer experience is reflected in the high ratings given by customers in their reviews. Over the last year, United has received an impressive 4.6 out of 5 stars on its website, demonstrating that customers appreciate the airline’s commitment to their satisfaction.
To celebrate this milestone achievement, United Airlines is rewarding its customers with 1,000 bonus miles for each review they leave on the airline’s website before September 30, 2021. The offer is limited to the first 10,000 customers who leave a review, so passengers of United Airlines have an added bonus for contributing to the airline’s success.
In conclusion, United Airlines has reached an astonishing milestone by receiving one million customer reviews on its website. This accomplishment shows how customer feedback can help airlines improve their services continually and demonstrates United Airlines’ commitment to providing its customers with an excellent experience. United Airlines’ dedication to its customers is reflected in the high ratings and positive reviews the airline consistently receives. The airline’s bonus miles offer to celebrate this achievement is a testament to United’s appreciation for its customers’ efforts and feedback.